To enhance the ethical business mindset of its employees, Doosan Corporation conducts ethical business education each year and collects sworn statements from all of its employees and other interested parties requiring them to observe the Code of Conduct. In addition to educational programs on ethical business practices, including online and offline training and workshops, in 2019, Doosan provided online education for office workers and offline education for technical workers at overseas subsidiaries in seven different languages: English, Chinese, French, Vietnamese, German, Czech, and Korean. We plan to expand education on the Code of Conduct throughout the year through general meetings and discussions for suppliers, and additionally conduct face-to-face education not only for employees of newly established subsidiaries and new employees, but also for those who have not completed online and offline trainings. In addition, we will consolidate the foundations for ethical management and compliance through special education by key work function(purchasing, financing, etc.).
Doosan conducted an anonymous questionnaire survey on 543 of its suppliers with the goal of preventing corruption and malpractice by analyzing the status of the ethical business practices of their employees. In addition, we assessed the level of ethical business performance and anti-corruption behavior of all our employees and shared improvements with relevant departments to reflect the establishment of the anti-corruption evaluation and management system. Furthermore, we carried out activities for improving leader awareness(spreading cases of social issues, etc.), delivering ethic letters(special days, such as holidays), and opening a supplier communication channel(hotline), to ensure that our ethical business policies are reflected throughout the value chain.
Doosan has set up an internal confidential reporting system to establish transparent and fair ethical management. By keeping the details of reports confidential, Doosan protects informants and ensures that they do not suffer any disadvantages. Major issues are investigated and reported to the CEO and the Audit Committee. Doosan Corporation operates a cyber whistleblowing center through its website, where anyone can file a report either anonymously or under their real name. In 2019, it received twelve tip-offs concerning violations of Doosan’s anti-corruption policies or Code of Conduct. Based on these reports, Doosan improved its internal business processes, conducted preventive education, and took disciplinary action against those concerned.”
In 2019, Doosan Corporation established the Corruption Risk Management System to diagnose/evaluate corruption risks for each BG. The level of compliance management has been strengthened through comprehensive consideration of the possibility of occurrence and business impact of corruption items and the preparation of improvement plans for vulnerable areas. In addition, Doosan Corporation prepared a management system for diagnosing/evaluating core risks for each BG and to identify the initial signs of risks before they occur by defining core risks that affect the overall company. These core risks will be managed by team members, team leaders, and executives. Doosan’s ethical management level will be assessed by third parties(anti-corruption agencies, UNGC, etc.). We will strengthen our foundation for ethical management and compliance based on benchmarking of advanced companies.
Our Help Desk section of the corporate website serves as a channel for anyone to consult and receive guidance on questions or inquiries in relation to our ethical management policy, details of the Code of Conduct and other reports or complaints. This allows external stakeholders as well as our employees to enhance their understanding on our ethical management principles and operational guidelines.
Our White Paper Policy aims to prevent the recurrence of major issues that arise from internal audits and improve relevant operations by documenting and sharing related details. In 2015, a total of 42 cases were registered on the White Paper to help our employees understand the reasons behind such issues and become aware that these issues should not reoccur. We aim to increase the number of White Paper registrations in order to promote the intent of registering on and sharing through the White Paper across the board in the future.